Refund policy
Refund, Return & Exchange Policy
At Blossom, every product is carefully made and packaged with love and care. Due to the nature of our skincare and personal care products, and for hygiene and safety reasons, we do not accept returns or exchanges once an order has been delivered.
However, if your order arrives damaged, we’re here to help.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.
To help us review your request, please provide:
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Your order number
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Clear photos or videos of the damaged or incorrect product
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Photos of the packaging, if applicable
Once your request has been reviewed and approved, Blossom may offer a replacement, store credit, or refund, depending on the situation and product availability.
Non-Returnable & Non-Exchangeable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
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Opened or used products
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Products that have been removed from their original packaging
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Products that have been used, tested, or altered after delivery
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Products returned due to a change of mind or personal preference
Please note that scent preference, texture preference, or personal preference does not qualify for a return, exchange, or refund.
Refunds
Refunds are only issued for approved cases involving products that arrived damaged, defective, or incorrect.
If your refund is approved, it will be processed through the original payment method whenever possible. Processing times may vary depending on your payment provider.
Contact Us
If you experience any issues with your order, please contact us as soon as possible with your order details and supporting photos or videos.
Number: +96179194907
Instagram: @blossommyskin
Thank you for understanding and supporting Blossom. Every bloom starts with care. 🌸